Refund Policy

Welcome to the Refund Policy for the Lemonceillo Home & Gift store and website. Your customer experience is extremely important to us and we are committed to ensuring we have clear and understandable guidelines for purchases made in store and online at our website (lemonceillo.com).

Lemonceillo Home & Gift is located at:

1223 9th Avenue SE
Calgary, Alberta, Canada
T2G 0S9

We can be reached by phone at 403-475-8442

Returns

We accept returns on in store and online purchases. You can return unopened, unused items in the original packaging, with tags attached, within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us.

Exchanges

We will exchange goods if they are defective or damaged upon receipt. In circumstances where you consider that a product is defective or damaged, you should promptly contact us with details of the product and the defect or damage. After receiving a Return Authorization, you can send the item you consider defective or damaged to:

Lemonceillo Home & Gift
1223 9th Avenue SE
Calgary, Alberta, Canada
T2G 0S9

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect or damage. If eligible, we will send you a replacement product.

Exceptions

Some items are non-refundable and non-exchangeable. These include:

  • intimate apparel
  • sleepwear
  • cosmetics & skin care
  • food items
  • custom or special orders

Shipping

To return the item you purchased, please mail it to:

Lemonceillo Home & Gift
1223 9th Avenue SE
Calgary, Alberta, Canada
T2G 0S9

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.