Privacy Policy

Updated: March 5, 2025

Who We Are

Welcome to Lemonceillo.com, the online store for Lemonceillo Home & Gift, based in Calgary, Alberta, Canada. The privacy and security of your personal information are very important to us and are used solely for the purpose of completing your online purchase. We do not sell or disclose your information.

What Personal Data We Collect and Why

1. Order & Transaction Information

When you place an order on our website, we collect the following data to fulfill your purchase:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via Moneris; we do not store payment card information)
  • Order history

2. Account Registration (if applicable)

When you create an account, we store your:

  • Username and password (encrypted)
  • Purchase history
  • Saved shipping addresses (if provided)

3. Comments & Reviews

When visitors leave comments or product reviews, we collect the data shown in the form, as well as the visitor’s IP address and browser user agent string to help detect spam.

4. Media Uploads

If you upload images to our website (e.g., for reviews or user-generated content), please avoid uploading images with embedded location data (EXIF GPS), as visitors can download and extract this information.

5. Cookies & Tracking Technologies

We use cookies to improve user experience, analyze site traffic, and personalize content. By using our site, you consent to our use of cookies unless you choose to disable them via your browser settings.

Types of Cookies We Use:

  • Essential Cookies: Required for basic site functions (e.g., keeping items in your shopping cart).
  • Analytics & Performance Cookies: Used by Google Analytics to understand how visitors interact with our website.
  • Marketing & Retargeting Cookies: Used by third-party services (such as Facebook Pixel, Google Ads) to deliver targeted ads.

You can control cookie preferences through your browser settings or opt-out of tracking via tools like Your Ad Choices.

Who We Share Your Data With

We only share personal data with trusted third-party service providers necessary for order fulfillment and site functionality, including:

  • Payment Processor: Moneris (handles secure payments)
  • Shipping Providers: Canada Post, UPS, FedEx (for order delivery)
  • CDN & Performance Optimization: Bunny.net (to speed up site loading)
  • Analytics & Marketing: Google Analytics, Facebook Pixel (for website tracking and advertising)

How Long We Retain Your Data

  • Orders & Transaction Data: Retained for tax, accounting, and legal compliance (typically 7 years).
  • User Accounts: Retained until the user requests deletion.
  • Comments & Reviews: Retained indefinitely unless a user requests removal.

What Rights You Have Over Your Data

As a Canadian consumer, you have the right to:

  • Request a copy of your personal data we hold.
  • Request correction or deletion of your data (excluding data we must retain for legal purposes).
  • Withdraw consent for marketing emails by unsubscribing.

To make a data request, please contact us at shop @ lemonceillo.com.

How We Protect Your Data

We take security seriously and implement industry-standard measures such as:

  • SSL encryption for secure transactions.
  • Secure third-party payment processing (Moneris).
  • Access controls to limit personal data exposure.

Changes to This Privacy Policy

We may update this policy as needed to reflect changes in legal requirements or business operations. Any changes will be posted here with an updated effective date.

Contact Information

For questions regarding this policy or to request data access, please contact us:

  • Email: shop [at] lemonceillo [dot] com
  • Phone: 403-475-8442
  • Mailing Address: 1223 9th Avenus SE, Calgary, AB, T2G 0S9