Updated: March 5, 2025
Overview
At Lemonceillo Home & Gift, we want you to be satisfied with your purchase. If you are not completely happy, you may return eligible items within 14 days of purchase for a refund, subject to the conditions below.
Eligibility for Refunds
- Items must be new, unused, and in their original condition.
- All original packaging and tags must be attached.
- A valid receipt or proof of purchase is required.
Non-Refundable Items
The following items cannot be returned or refunded:
- Gift Cards
- Clearance, sale and non-regular priced items
- Intimates (e.g., underwear, bras, sleepwear)
- Food items
- Personal care products
- Skin care and cosmetics
- Earrings
How to Return
- Items must be returned in-store or by mail at the customer’s expense.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable.
Lemonceillo Home & Gift reserves the right to refuse returns that do not meet our policy requirements.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
For questions regarding this policy, please contact us:
- Email: shop [at] lemonceillo [dot] com
- Phone: 403-475-8442
- Mailing Address: 1223 9th Avenus SE, Calgary, AB, T2G 0S9